Identify the issue you want to discuss
A landlord and tenant may disagree about a security deposit, outstanding rent, repairs, the condition of the premises or handover arrangements. Family members or co-owners may need a structured conversation about the use or management of a property.
Describe the specific issue rather than treating every past disagreement as part of the same request. Some matters may need a different process or independent professional advice; the team can discuss the scope after reviewing the information.
Prepare the agreement and a factual timeline
Gather the tenancy agreement, rent or deposit payment records, relevant correspondence and any agreed inventory or condition report. Set out important dates, including when a concern was raised and how the other party responded.
For a discussion between co-owners, explain who is involved and what decision is being sought. Do not submit another person’s sensitive documents without considering whether they are needed and whether you are entitled to share them.
Work toward clear and practical terms
Submit the dispute summary and accurate contact details through SulahMitra. If both sides participate, the discussion can focus on possible arrangements, responsibilities and dates rather than assumptions about the other party’s intentions.
For example, parties may want to discuss how a handover will be recorded, which repairs remain disputed or how an agreed payment will be confirmed. Mediation does not itself decide ownership or guarantee that any proposal will be accepted. Review proposed terms carefully and obtain independent advice where needed.