Make the complaint easy to understand
Describe the product or service, the purchase date and the specific issue. Distinguish between a delivery delay, a refund disagreement, a product concern and an incomplete service. Explain any steps you have already taken with the seller or service provider.
A short factual account is usually more useful than a long exchange of accusations. State what you are asking for and why, while allowing room to hear the business’s explanation.
Keep the purchase records together
Prepare the order confirmation, invoice, relevant terms, payment record and your messages with customer support. For a service complaint, include the promised scope and the work you believe is incomplete. Share only the information needed to understand the dispute.
Possible discussion points include a refund, repair, replacement, completion of the service or a practical alternative. Whether an option is available depends on the circumstances and what the parties agree.
Start with a request for mediation
Use SulahMitra’s dispute form to provide the summary and contact details. The team can review the request, explain the process and discuss inviting the business to participate. Ask about the service scope and applicable fees before proceeding.
Submitting a request to SulahMitra is a request to a private dispute resolution platform. It is not a complaint filed with a government authority or consumer commission. If you need to use another process or preserve a deadline, seek appropriate independent advice.