Privacy Policy

1. Introduction & Overview

SulahMitra ("we", "our", "us") operates the website https://sulahmitra.in and the SulahMitra Mobile Application (available on Google Play Store). We provide an Online Dispute Resolution (ODR) platform that facilitates amicable mediation, conciliation, and arbitration under the Arbitration & Conciliation Act, 1996 and relevant Indian laws.

2. Information We Collect

To facilitate secure dispute resolution and user account authentication, we collect the following categories of information:

• Personal Details: Full name, phone number, email address, and residential or business address.
• Authentication Data: Login credentials, OTP verification logs, and account preferences managed via Google Firebase Authentication.
• Case Information & Documents: Details of disputes, case descriptions, agreements, claim amounts, uploaded evidence (PDFs, images, contracts), and session notes.
• Device & Usage Data: Device model, operating system version, IP address, and app usage telemetry required for security and bug diagnostics.

3. How We Use Your Information

We process personal data strictly for the following purposes:

• Authenticating user access to the mobile app and administrative dashboards.
• Processing case registration, assigning neutral mediators/arbitrators, and notifying participating parties.
• Sending automated SMS/Email updates regarding scheduled virtual hearings and case progress.
• Generating legally binding conciliation agreements under Section 74 of the Arbitration and Conciliation Act, 1996.
• Ensuring platform integrity, preventing fraud, and satisfying statutory legal compliance.

4. Data Storage, Security & Encryption

All sensitive user data, authentication credentials, and case files are stored using industry-standard enterprise cloud infrastructure powered by Google Cloud & Firebase. All data in transit is encrypted using TLS/HTTPS (256-bit SSL) encryption protocols. Access to case documentation is strictly limited to authorized dispute participants and assigned neutral mediators.

5. Third-Party Sharing & Advertising

No Ads Policy: The SulahMitra mobile app and web platform contain zero third-party advertisements.
We never sell, trade, or rent your personal data to third parties. Data is shared exclusively with:

• Assigned neutral mediators/arbitrators and opposing parties participating in your registered case.
• Infrastructure service providers (Google Firebase Cloud Services) under strict data protection mandates.
• Legal authorities when required under explicit judicial orders or Indian statutory compliance.

6. Data Retention & Account Deletion Rights

You retain full control over your personal data. You have the right to access, modify, or request the complete deletion of your account and personal records. To request account deletion or data removal, you can visit our dedicated page at Data Safety & Account Deletion Page or email us directly at privacy@sulahmitra.in / contact@sulahmitra.in. Requests are processed within 7 business days.

7. Compliance with Indian DPDP Act 2023

SulahMitra adheres to the principles of the Digital Personal Data Protection Act, 2023 (DPDP) of India. We process data lawfully, transparently, and only with explicitly granted user consent.

8. Contact Our Privacy Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our Data Protection Officer: