Everything you need to know about Online Dispute Resolution, legal enforceability, and process steps.
Online Dispute Resolution (ODR) is a modern branch of dispute resolution that uses digital technology and neutral facilitation to settle legal, commercial, and consumer disputes without requiring physical court appearances.
Yes. Settlement agreements reached through SulahMitra conciliation carry full legal validity under Section 74 of the Indian Arbitration and Conciliation Act, 1996, and hold the same status as a decree passed by a Civil Court.
SulahMitra ODR costs a fraction of traditional litigation (typically 80% cheaper) because it eliminates long trial adjournments, daily advocate appearance fees, and travel expenses.
We handle commercial vendor payment disputes, consumer complaints, landlord-tenant disagreements, employment/severance terms, contract breach claims, and family property partitions. Non-compoundable criminal offenses cannot be mediated.
Most cases on SulahMitra are resolved within 15 to 30 days from case filing, compared to traditional court proceedings which often take 5 to 10 years.
Our neutral case officers reach out to the opposite party with a formal invitation outlining the benefits of amicable settlement. If they decline, we provide a Non-Starter Report allowing you to pursue formal legal remedies.
