OUR MEDIATION PROCESS
1. Initial Consultation
We begin with a confidential discussion to understand the nature of your dispute and determine if mediation is the right approach.
2. Preparation
We help all parties gather relevant information and prepare for productive discussion in a neutral environment.
3. Mediation Sessions
Our trained mediators facilitate structured conversations where all parties can express concerns and explore potential solutions.
4. Agreement & Resolution
When consensus is reached, we document the agreement and provide guidance on implementation and follow-up.
Online Dispute Resolution (ODR)
Online Dispute Resolution (ODR) is a modern method that allows parties to resolve their legal disputes through digital platforms. SulahMitra plays a key role in this space by offering seamless online mediation, arbitration, and conciliation services. With SulahMitra, resolving disputes becomes fast, convenient, cost-effective, and fair—enabling individuals to access justice from the comfort of their homes.
Legal – Tech Platform
A Legal-Tech Platform uses technology to make legal services more accessible, efficient, and user-friendly. SulahMitra stands at the forefront of this innovation by combining legal expertise with smart digital tools to simplify dispute resolution. Through its secure and intuitive platform, SulahMitra delivers fast, transparent, and cost-effective justice—bringing the power of legal solutions right to your fingertips.
Mediation Services
Mediation Services offer a collaborative and confidential way to resolve disputes with the help of a neutral third party. SulahMitra enhances this process by providing trained mediators through its secure online platform, allowing parties to reach mutually agreeable solutions without the stress of courtrooms. With SulahMitra, mediation becomes accessible, affordable, and efficient—anytime, anywhere.
WHY CHOOSE MEDIATION?
Cost-Effective: Significantly less expensive than litigation
Faster Resolution: Weeks instead of months or years
Confidential: Private process unlike public court proceedings
Relationship Preservation: Focus on solutions that maintain relationships
Collaborative: All parties participate in finding solutions
OUR STORY
SulahMitra was founded with a simple yet powerful vision: to provide an accessible, effective alternative to traditional litigation for resolving disputes. Drawing from diverse cultural traditions of peaceful conflict resolution, our name combines “Sulah” (reconciliation) with “Mitra” (friend), reflecting our approach as both mediator and ally in the journey toward resolution.
We recognized that many conflicts escalate unnecessarily due to lack of structured communication and neutral facilitation. By creating an environment where all parties can be heard and understood, we help transform disputes into opportunities for growth, understanding, and lasting solutions.
Today, SulahMitra serves individuals, families, businesses, and communities seeking to address conflicts in a way that preserves relationships, respects privacy, and creates sustainable outcomes.
TALK TO US!
Have any questions? We are always open to talk about your problems and find an answer for you!
Still not sure? Read our Frequently Asked Questions!